Q&A with Suzanne Johnston about how implementing a Management System can help your business

Management Systems aren't just about demonstrating quality and compliance; they can also help companies streamline and increase profits. Smithers Rapra expert Suzanne Johnston talks through these and some of the other benefits of implementing a Management System.

Q: What is a Management System?

Management systems are systematic frameworks for managing policies, processes and procedures, and cover many aspects of operations including financial success, quality, customer satisfaction, environmental performance, regulatory and legislative conformance and health and safety. A management system can help manage your business risk, promote customer and stakeholder confidence as well as improving your operations and performance. 

 

Q: Why do companies need Management Systems?

Management systems decide on the way things get done, so you can fulfil the tasks needed to achieve your business objectives.  Research by BSI found that 75% of businesses that adopt and certify to internationally recognised standards improved customer service, and 74% gained new customers and kept existing ones. 

Instilling a culture of best practice in an organisation can help to improve performance, manage risks and operate in a more sustainable and efficient way; and by certifying to an international standard you can demonstrate your credibility and ability to meet legal and contractual requirements.  

In some industries, such as medical devices and automotive, certification is needed to be able to conduct business.  An effective management system can help you enter new markets whilst ensuring that you comply with customers’ requirements as well as government regulations, standards and legislation. 

Q&A on Management Systems

Q: How do I know if my company needs a Management System?

Companies large or small, adopt management systems as it can support them get better at what they do.  It demonstrates commitment to product and service quality as a clear focus is put on customer requirements and service, dealing with business risk and addressing regulatory obligations. 

At its core a management system can unite diverse aspects of a business to a common purpose – delivering the best products and services to customers.  The continuous improvement approach helps businesses correct and improve operations and processes through employee awareness and management commitment and leadership.

In a number of industry sectors accreditation to a management system is a must and it can be requirement when bidding for tenders or client contracts.  Management systems can help you can gain new business from customers that recognise the value of ISO accreditation

 

Q: What are the benefits of implementing a Management System?

Implementing a management system can have lots of benefits for your organisation, such as improving performance by producing consistent and predictable products and services that meet your customer needs.  A uniform system of process control can help you identify improvements in your products and processes and those with your suppliers, customers and partners. 

A reduction in expensive mistakes, cost of sales, cost of waste and environmental management can help increase profits.  It can also help to identify more efficient internal processes and ways of working. 

By demonstrating a commitment to quality, product safety, environmental management, and health and safety you can enhance your company image. 

However, it is important to remember that implementing a management system is not just about achieving certification.  Certification is an important milestone, but the systems should be integrated into everyday business activities to drive forward company performance.  It is this integration that will ensure you realise the true potential and benefits of your management system.

 

Q: What does an effective Management System look like?

An effective management system includes rigorous processes that will support the continual improvement of the quality and economic value of your products and services, and being customer centred means actively providing your customers with the best value possible. 

Our management system support services provide improvements to your business and not just a set of procedures and processes that your employees find burdensome and hard to manage.

Everyone knows what they are expected to do as an effective management system facilitates a clear understanding between all parties, and by engaging top management in the approach it demonstrates the company’s commitment to quality, the environment, health & safety and their customers.

 

Q: How can Smithers support the implementation process?

Smithers Rapra provides flexible, practical and tailored support for the adoption, development and implementation of effective management systems.  We can help guiding you through the process, auditing your current system, prepare and develop procedures, processes and policies whilst ensuring that the system and process approach fits your organisation. 

We appreciate that every business is different with their own unique character and set of aims, objectives and problems and we can simply and efficiently help you implement a system that is specific to your organisation.  Our unique insight and understanding of the plastics and rubber industries and its supply chains means that your system is sustainable long-term. 

Our support, consultancy and professional advice can support you in areas such as quality, environment, health and safety, medical device and automotive.  We provide a structured and effective method for implementing a management system that ensures that your business will achieve compliance and certification. 


For more information about how our experts can provide support to help your business set up and implement a Management System, please contact us. 

More information:

Management Systems Consultancy Services >

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